Staffed Reception Hours
As we are a small boutique clinic, we do not have a dedicated receptionist. You are more than welcome to pop in however we are usually in treatment, so we do recommend calling ahead. You will likely speak to our offsite reception service. They are able to assist with bookings, cancellations and reschedules of appointments – however you may also like to book your massage online today, 24/7.
Our reception service cannot help directly with gift voucher purchases, although they are happy to take your details and request our practice managers Cecilia or Amy to call you back to arrange a purchase. Please note, however, that as our practice managers both juggle part time management with study and work directly with clients, a call back may take up to 24 hours. If you urgently require a gift, we recommend you purchase your customised gift vouchers here via our secure online shop.
Being a small clinic and with high demand for our treatments, we are often booked out. If you cannot find a time that suits you via our online booking system, We do encourage you to call or email us to request to be added to our wait list. We always do our very best to accommodate all clients on our wait list.
Thank you in advance
We thank you in advance for your understanding in regards to our lack of reception staff – these methods of contact allow us to keep costs down. The clinic is a place of practice for multiple therapists, all of whom run their own business and earn your fees direct. The clinic charges them a small administration fee for the use of premises and business services. In order to afford a receptionist, the clinic would need to increase this fee to the therapists significantly. This would lead the therapist to have to pass that increase in cost on to you, the client. So whilst we understand that at times it can be frustrating that we don’t have someone available to answer your calls instantly or help you if you drop in, We believe this allows us to ensure a balance of reasonable fees charged to the therapists. This allows them to continue to offer reasonable treatment fees to you so that you can benefit from regular treatment when required.