We recommend you plan to arrive for your treatment at least 10 minutes before your first session, and 5 minutes before any subsequent session. We have a lovely big reception that we keep cool in summer and warm in winter, with a stock of herbal teas, water and interesting magazines to read, so come and get in the mood, chill out before your treatment and make the most of the “me” time.
We understand that life is busy, and we try to be as flexible and amenable to your needs as possible. However, we do have some policies that may apply in the case of lateness or short-notice cancellation:
We will do everything we can to ensure you receive your full treatment time. However if you arrive late and we have appointments immediately after, your therapist may only be able to offer you your remaining time however will retain the right to charge full treatment fee.
We recommend you plan on arriving 10-15 minutes before your appointment time in order to relax in our spacious reception & make the most of your massage.
In respect to our wait-listed clients, and also to our therapists who as small business owners in their own right, we request a minimum of 24 hours notice to change or cancel an appointment. If you provide less and we are unable to fill your appointment, our policy is that your therapist may apply a cancellation fee equivalent to your treatment cost. This fee may be waived at the discretion of your therapist only – please ask to speak directly to your therapist about this if you feel application of a cancellation fee is unjust for any reason.
Please note that if you simply do not show up to your appointment, or if you cancel at very short notice, your therapist may also require pre-payment of future appointments to confirm them.